All the information you need about the reopening of Hollywood Casino at Charles Town Races. We will continue to add information as it becomes available, please check back often.
statement by scott saunders, vice president & general manager, on the reopening of hollywood casino at charles town races
While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we have been working closely with the West Virginia Lottery Commission, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:
Social Distancing
Charlestown Races And Slots Age Requirements, inn of the mountain gods casino age limit, nick ramsey poker, how many memory slots in imac 2007. Hollywood Casino at Charles Town Races, Charles Town, WV. With 2,500 slots, live poker, over 75 tables, live thoroughbred racing and 7 delicious dining options, the Hollywood treatment is.
- The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
- Slot machines will be configured to meet social distancing requirements.
- Table Games will have a maximum occupancy based on type of game; masks are required to play table games. There will be limited types of games available.
- Live music, entertainment, convention, and banquet services will remain suspended.
- The Inn at Charles Town has reopened.
- There will be no large drawings, tournaments, or special events.
- Skybox Sports Bar, Final Cut Steakhouse, and The Eatery are open.
- The H Lounge is temporarily closed for entertainment.
- The Poker Room and Valet are temporarily closed.
- The Sportsbook is now open daily.
Health & Safety
- Team members and vendors are required to wear masks and undergo a health screening each day, including temperature checks, prior to their shift.
- Based on the Executive Order by Gov. Jim Justice, and in order to help reduce the spread of COVID – 19, Hollywood Casino at Charles Town Races will be requiring all persons in public areas to wear a mask covering the face and nose.
- Slot machines will be thoroughly and regularly cleaned throughout the day. We have implemented similar protocols for table games.
- Sanitizer stations have been installed on the casino floor and are readily available throughout the facility.
- We deploy a fog machine to disinfect and sanitize every night.
- Smoking, including vaping and e-cigarette use is currently not allowed in inside the casino. We have designated smoking areas outside at the Valet entrance and in the East garage.
We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.
FAQ
What are your hours of operations?
The Casino will be open from 8 a.m. – 4 a.m. each day. We will close from 4 a.m. – 8 a.m. to sanitize and disinfect the facility. Entrance into the casino will end at 3:30 a.m.
How do I enter the casino?
Traffic to the casino will enter from Rt-340 and from 5th Avenue onto Hollywood Boulevard and will be directed to the East Garage.
What if I have an oversized vehicle that does not fit in the parking garage?
Please park across from the casino in the lot on Finish Line Avenue and enter through the East Garage entrance.
How can I find the wait times to enter the casino?
Wait times will vary based on time of day and day of week. Currently, we have no wait times during the weekdays and very little wait times on the weekends. We cannot provide updates on wait times in real time.
Will we honor expired driver’s licenses and ID’s because of closed DMV’s?
Expired Drivers Licenses will be accepted if the expired date is February 1, 2020 to current. This is subject to change based on DMV requirements
Will my temperature be taken before I enter the casino?
Yes.
Do I need to wear a mask to enter?
Yes, masks are required per the Governor’s Executive order. Mask must cover the nose and mouth.
Is smoking allowed?
No, smoking is not permitted inside the casino at this time. Smoking is allowed in designated areas outside the Valet entrance and in the East garage.
What dining outlets and bars are open?
Currently Joe and Dough, The Classic, and Zen are open with limited menu options and hours. Social distancing protocols will be observed in the ordering and dining spaces. The Skybox Sports Bar and Final Cut Steakhouse are open. The Charles Town Drafthouse and H Lounge Bar are open for complimentary soda, water and coffee as well as the ability to purchase alcohol. Beverage service on the floor will be limited.
What Table Games are available?
Currently we are offering Blackjack, Mini-Bacc, Spanish 21, Rapid Roulette, 3 Card Poker*, 4 Card Poker*, Pai Gow Poker*, Let it Ride*, High Card Flush*, Heads Up Hold’em Poker*, and Craps. Craps has limited positions available and reservations are taken at the table. Minimums vary by day and game type. Masks are required to play table games. *Cards are dealt face up.
Is the Poker Room open?
No. Per the reopening guidance from the State of West Virginia, we are only to allow table games where the cards are not touched by the guests, therefore the poker room is not authorized to operate at this time.
When will spectators be permitted to watch Horse Racing?
The first-floor grandstand has reopened for live racing and simulcasting operations. Spectators can now watch live horse racing. Live racing will continue to be held at Charles Town on Thursday, Friday and Saturday evenings with a first race post time of 7 p.m. At this time, all guests must access the property through the East Garage entrance, therefore all guests must be 21 or over to access racing.
Is the Sportsbook open?
Yes. The Sportsbook is now open daily. The self-betting kiosks are open from 8 a.m. – 4 a.m. every day.
Can I still get a hotel room?
The Inn at Charles Town has reopened with a limited capacity
Will the Shuttle Bus be running?
The shuttle bus will run hourly from The Inn at Charles Town to the Bus Entrance.
Shuttle Bus Hours of Operation:
Monday – Thursday: 12:30 p.m. – 8 p.m.
Friday – Sunday: 8:30 a.m. – 4 a.m.
The shuttle will not make stops at any other local hotels and will only transport registered guests of the Inn at Charles Town at this time. The shuttle will be disinfected after each trip. Masks are required.
Will there be concerts and live entertainment?
Currently, there will be no live entertainment at the H Lounge. Tickets for concerts that have been postponed or rescheduled are valid for the new date or you may contact Ticketmaster for a refund. Updates on future Event Center entertainment can be found on our website under the entertainment tab.
Can I still get self-serve drinks?
No. Self-serve drinks will not be available. Drinks may be purchased from the open dining outlets, bars, or beverage servers. Complimentary water, soda and coffee will be available from cocktail servers and at the bar locations.
Will there still be complimentary drink service on the casino floor?
No. Complimentary drink service will only be available for Elite and Owners Club tier level guests at this time. Alcohol may be purchased from cocktail servers or at the H Lounge and Charles Town Draft House.
Will my mychoice card, mycash, or tier level be expired when I come back?
No. Your mychoice card and mycash will both be valid. Your tier level will be the same as before we were ordered to close on March 16, 2020. Though your mychoice card may show an expiration date of 3/31/2020 you DO NOT need to get a new card printed, it will still work just as it did prior to the closure.
- Address:
Hollywood Casino at Penn National Race Course
777 Hollywood Blvd.
GranTville, PA 17028 - Call:
717-469-2211 - Hours:
24 Hours 7 days a week
Below are answers to questions frequently asked about Hollywood Casino at Penn National Race Course.
1. Is there smoking allowed on the casino floor?In compliance with the Pennsylvania Clean Indoor Air Act, we have designated 50% of our casino floor to smoking areas which are clearly labeled. All of our dining venues are non-smoking along with the other 50% of the casino floor.
2. Do you have a hotel on property?
At the moment, we do not have a hotel on property, however, there are a variety of hotel accommodations within a short distance. View nearby hotels and their information for you to book.
3. How many slot machines do you have?
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Hollywood Casino has a mix of over 2,100 slot machines including favorites like Blazing Sevens, Double Diamond, Mr. Cashman, and Super Jackpot Party. More Slots Information
4. What are the casino hours of operation?
Gaming in the casino is available 24 hours a day, 7 days a week, throughout the year. The food venues have select hours of operation. Please visit our dining page for further details.
5. How can I make a dining reservation?
Not all of our dining venues accept reservations. Please visit Final Cut Steakhouse or Mountainview Dining and select the options for the restaurant you are looking for.
6. Do you sell gift cards?
Gift cards can be purchased in multiple denominations at Hollywood & Grind, our coffee shop. At this time, they are not available to purchase online or over the telephone. The gift cards can be used at all of our dining venues. Gift cards cannot be used for gaming.
7. Do you offer wheelchairs for handicapped guests?
Non-motorized wheelchairs can be borrowed at no cost at the coat check counter toward the left of the main valet entrance. Any security guard posted at each entrance can also assist you with your request.
8. How can I obtain my win/loss statement?
You can obtain your win/loss form online via our mychoice® Player Profile. To access Player Profile, you must have an email address and your mychoice card number. The login link for Player Profile can be found at the top of every page. If you do not have these available, simply visit Player Services to obtain your win/loss statement.
9. How can I obtain my W2G for jackpot / tax purposes?
When you qualified to receive a W2G, it would have been issued to you by a slots or table game team member. If you have misplaced this form, you will need to stop by our Cashier Cage with proper identification for a new one to be printed out.
10. Are cameras allowed to be used on property?
We ask that no photographs be taken inside the property for security and privacy reasons.
11. What is the admission age to visit Hollywood Casino?
Guests must be 21 years of age or older to be on the casino floor. Guests 18 years of age or younger are welcome in the racing operations area, if they are accompanied by an adult. The racing level is accessed through Level D and also includes Skybox and Mountainview Dining.
12. What dining venues are featured at Hollywood Casino?
We offer a variety of dining options, ranging from quick and casual to fine dining. There are also a number of snack service concessions throughout the property. Please visit our Dining page for complete details.
13. What is the racing schedule?
Live racing is year round and held in the evenings on various days throughout the season. Full-card simulcasting is offered seven days a week from noon until midnight. Please visit our racing page for complete schedule details.
14. Is there an admission charge for the casino?
Admission is free to the casino and the race track.
15. Is there a charge for parking?
General parking is free. Valet parking will be available for a $6 charge.
16. Where is Hollywood Casino located?
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Hollywood Casino is located at 777 Hollywood Blvd., Grantville, PA 17028. Get directions to Hollywood Casino.
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